ASUS Reviews

ASUS has an overall rating of 4.3 based on 22 reviews. Customer feedback on ASUS is mixed: ASUS reviewers highlight positive aspects like high-quality hardware, excellent performance, good customer support, competitive pricing, which strongly appeal to gamers, tech enthusiasts, professionals, students. However, ASUS is often criticized for its limited software updates, occasional build quality issues, customer service response times, higher price for premium models.

4.3/5.0

22 reviews

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All ASUS Reviews (22)
davidwiggins6576
May 22, 2026
"Pretty easy to find what I needed"
The site loaded just fine for me, and it was easy to find stuff once I started clicking around. Checkout threw me off a little bit though, like I had to pause and figure out what it wanted next, but I got through it in the end
hello_anna928
May 18, 2026
"Good deal, and the checkout felt easy"
I bought my ASUS laptop from ASUS while they had a discount running, and the price was better than I expected. I did spend a little time double-checking everything before ordering just to feel sure I was getting a legit good deal, but the checkout process was straightforward and didn’t give me any issues. Overall, I’m happy with what I paid and don’t really have any complaints.
Jim_mui79
May 18, 2026
"Arrived faster than I expected"
I ordered from asus.com and figured it would take the usual amount of time, since that’s how most online orders go. But they sent the tracking quickly, and the package ended up showing up earlier than I was expecting. The box was in good shape too, which I always kind of assume might be hit or miss with shipping. No problems at all, so I’m happy with the whole experience
Robert_hobson88
May 02, 2026
"I ordered from asus.com and the whole checkout..."
I ordered from asus.com and the whole checkout process was really smooth. The pages loaded quickly, my payment went through without any trouble, and I got the confirmation email right away. Everything felt clear and straightforward, which made me feel confident about buying directly from them. Overall, a really easy and positive experience.
william1982
April 24, 2026
"Delivery was preeetty reliable"
I ordered a laptop from asus.com the delivery went smoothly. It showed up right around when they said it would, and the tracking kept updating like it should, so I wasn’t left wondering where it was. The box did have a small dent, which made me a liiittle nervous at first, but everything inside was totally fine. Not a perfect delivery, but overall I’d say it was a good experience.
james_Watson81
April 23, 2026
"I ordered from asus.com and overall..."
I ordered from asus.com and overall the tracking process was smooth. I got email updates and could check where my package was without much hassle, and it showed up when they said it would. The only thing is I was expecting the instructions or next steps to be a little clearer along the way, especially after placing the order. Still, no real problems and it was a simple, easy experience.
william_Cissell78
April 08, 2026
"Finally found it in stock..."
I’d been looking around for this and was glad to finally find it available here... they had exactly what I needed.
richard2004
April 04, 2026
"I sent my laptop in for repair..."
I sent my laptop in for repair and getting the shipping label was actually quick, so that part was no hassle. After that though, things felt a bit slow and the updates weren’t super clear.

I ended up reaching out to support a couple times just to see what was going on. The laptop came back fixed after about 3 weeks, which is what mattered most, but the box was a little beat up. Overall, it was okay, just not the smoothest experience.
Joan-david
April 01, 2026
"Fast responses and genuinely helpful support"
I had a question about my order on asus.com, so I messaged support and figured I’d be waiting a day or two 😅. But they got back to me quickly and actually answered my question instead of sending some generic copy-paste reply.
I did have to follow up one more time, and they replied again after a short wait. It made the whole situation way less stressful, and overall I had a good experience. I’d definitely feel comfortable using the site again...
michael-Robinson
March 29, 2026
"Overall, it’s a decent laptop and does..."
Overall, it’s a decent laptop and does what I need it to do. The build is okay, but the hinges feel kind of weak, which makes me a little worried long term. It also scratches really easily, so you’ll definitely want to be careful with it.
hello_vicky596
March 22, 2026
"Had an issue with my ASUS laptop..."
Had an issue with my ASUS laptop and thought it was going to take forever, because that’s usually how support stuff feels. But they helped me fast and didn’t make it complicated. I guess that means the laptop is fine now, so I’m happy with it.
Erica-caines
March 16, 2026
"Fast and smooth so far"
My Asus laptop’s been running really well so far. It starts up quick, apps load fast, and it doesn’t really slow down even when I’ve got a bunch of tabs open. The fan isn’t too loud either, which is nice. Battery life has been decent for how I use it. Overall, happy with it.
Kathy-james
March 14, 2026
"Good value for the price"
I bought an Asus laptop from the site after my brother mentioned they usually have decent specs for the money. Overall, I’m happy with it. Compared to a few other brands I looked at, the laptop offered better specs for the price. Delivery wasn’t super quick, but it arrived in a reasonable amount of time, and setup was straightforward. The only thing I’d say is that the support pages could be a little easier to follow. Other than that, it feels like a solid deal and good value for what I paid
louise-Willis
February 26, 2026
"The return process itself was okay. Easy enough..."
The return process itself was okay. Easy enough. The refund just took longer than I expected, so that was a little frustrating. Meh. It did come through eventually, though. Finally.
beatricehess3247
February 19, 2026
"Found the drivers quickly"
I had to reinstall Windows on my ASUS laptop last weekend, and I was expecting it to take forever. After I got Windows running again, I went to the ASUS support page and found the drivers fast. The BIOS update instructions were clear enough too, so by the time I restarted everything, it was all working like normal. it was way less hassle than I thought it would be.
carrie1989
January 30, 2026
"The laptop runs well overall and I..."
The laptop runs well overall and I haven’t had any real issues with performance. It’s quick enough for what I need. My only complaint is the screen hinge, I’m not sure how to explain it, but it just feels a bit cheap or less solid than I expected. For the price, I was hoping the build quality would feel a little better
theodore_May89
January 26, 2026
"I paid for my ASUS order by..."
I paid for my ASUS order by card and, to be fair, it worked fine. The final payment page did take a bit longer to load than I would’ve liked, so I was starting to wonder if something had gone wrong. But the confirmation email showed up right away, which was reassuring. I guess I can’t really complain, the payment process was smooth overall, though it could definitely be a little quicker.
SaraPennel_14
December 23, 2025
"Looks clean, though a little busy at times"
I actually like the way ASUS looks overall. The darker design and product photos give it a modern feel, and I could quickly get a sense of the laptops and parts without too much effort.
That said, some pages felt a little crowded to me. There are quite a few banners, animations, and things competing for attention, so I found myself slowing down and looking around more carefully. Maybe it’s just me, but I feel like it could be a bit calmer in some spots.

Overall though, the site still looks nice and matches the ASUS brand well. It’s not perfect, but it definitely feels polished enough, and I’d probably give it 4 stars.
hello_amanda149
December 09, 2025
"Warranty repair was way less stressful than I expected"
A few months after getting my ASUS laptop, the screen started acting up, and I remember that sinking feeling because I really didn’t want to deal with a long warranty headache. I reached out to support, and while the first response took a little while, once they got back to me, everything felt straightforward. They explained the steps clearly, which made the whole thing a lot less frustrating than I had built it up in my head.

I sent the laptop in and kept expecting some kind of surprise charge or delay, but it came back faster than I thought it would. The screen was fixed, and they didn’t charge me anything. I still remember opening the box and feeling relieved that it was just done. It ended up being a much smoother experience than I expected, and I’m happy with how they handled it.

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ASUS Q&A

Is asus a scam or a legit company?

Francis.Lawrence
October 09, 2020

“A legit company with a 'morally bankrupt' customer service department.”

Can you share a success story using asus?

lazyfish850
July 24, 2020

“Never have I ever had a positive experience with Asus. Stay far away. DO NOT BUY”

How easy is it to get a hold of customer service at asus?

silverrabbit348
July 24, 2020

“Incredibly difficult. Expect to wait at least 30 days”

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